Shipping and Returns FAQs When will I receive my order ? Delivery times depend on the delivery method chosen when ordering. You can find delivery time information for each delivery method on our website. Can I track my delivery? Yes, you can track the status of your delivery by logging into your account on our website or by using the tracking number provided in your delivery confirmation. Can I change the delivery address after placing my order? If your order has not yet been shipped, you can contact our customer service to change the delivery address. If your order has already been shipped, it will be difficult to change the delivery address. Do I have to be present for the delivery? As part of a home delivery, yes, it is preferable that you are present for the delivery in order to sign for the receipt of your order. If you are not available, please contact our customer service team to discuss available delivery options. What is the cost of delivery ? The cost of delivery depends on the chosen delivery method and delivery location. Information on delivery costs can be found on our website during the ordering process. Do you offer international delivery? Yes, we offer international delivery to certain locations. International delivery options and costs can be found during the checkout process on our website. Delivery services available on Fanavenue.com We offer several delivery options to meet your needs: Colissimo without signature Colissimo with signature Chronopost 2shop Chronopost 1 p.m. Mondial Relay. Shipping your package Once your payment has been received, we promise to ship your package the same day if you placed your order before noon. If you place an order after noon, we will ship your package within 24 hours, working days of course. Delivery is made by one of our delivery services and you can choose between home delivery or pick-up point. You also have the possibility to choose a delivery with or without signature. We send you a link to track your package online, whichever delivery option you choose. The shipping costs that we apply include preparation and packaging costs as well as postage. The preparation costs are fixed, but the transport costs vary according to the total weight of the package. To avoid additional shipping costs, we advise you to combine all your items in one order. Finally, we pay particular attention to fragile objects and we take care to pack them properly to avoid any damage during transport. Refund If you are not satisfied with the item received, you can send it back at your own expense. Once we have received the item, we proceed to refund the amount of the product. If we have made a mistake and the item ordered is no longer in stock, we will refund the full product plus shipping costs. Damaged/lost product If the product you ordered is damaged or lost, we undertake to return the product to you free of charge and we manage the declaration with the carrier. However, we recommend that you also make a request to the carrier on your side. Return & Exchange Policy We accept returns within 14 days of receiving your order, provided the items are in their original condition, unused and with all original tags and packaging. However, personalized or made-to-measure items cannot be returned unless they are faulty. Return costs are the responsibility of the customer. If there is a mistake on our part for the size, we will send you a return label so that you can return the wrong size to us. We will then send you the correct product, at our expense. If you have made a mistake when placing your order, you will need to return the item at your expense. Once we receive the item, we will send you the correct model for free. If you need to return items, you can send them to the following address: Fan Avenue, 11 rue de la Cotterie, 40230 Saint Vincent de Tyrosse. Forgot an item in your order If you find that an item is missing from your order, don't worry. We are here to help you. We undertake to send you the missing product free of charge. To do this, simply contact us as soon as possible to inform us of the oversight and we will process your request as soon as possible. Your satisfaction being our pr